Phangela Group has taken a unique approach to the business of contract security by ensuring we have a fully-integrated platform that combines technology and physical manpower. Our approach involves a proactive theory of exceptionally trained, well-groomed and uniformed, PSIRA-registered Security Officers. Our strategy entails several steps to mitigate the possibility of theft of property and/or risk of injury to persons within any facility.

Risk analysis allows us to examine the risks that you or your organisation could be faced with. It is based on a structured approach by our highly experienced Managers, followed by an evaluation of the probability and cost of events occurring.

All risk indicators are measured, formulated and calibrated through our innovative risk formulas that we apply to all sectors of security.

Phangela Group provides a comprehensive security solution to a broad spectrum of clientele and industries, which is administered through experienced personnel and various advanced security technologies.

At Phangela Group we believe in managing our services and staff in “real time” from our centralised National Nerve Centre that operates 24/7. This simply means that we man our Control Room with Management that are available, accessible and knowledgeable at all times.

We provide numerous electronic monitoring systems to our Control Room Operators and Systems Specialists so that they can actively monitor the security staff on the ground, wherever they are.

These systems include but are not limited to the following:

• Easy Roster and Payroll System
• Attendance Battle Board
• Event Management System
• Vehicle Tracking System
• Bloodhound security staff patrol or Productivity Management System
• Listener Software
• CCTV on and Off site
• WhatsApp management and Client Groups
• Orix
• Afristaff HR management programme
• Radio hardware and software
• Telephone networks
• Personal computers for operators
• Electronic Auditing Tablets

Houston also ensures that there is absolute control over HR in terms of daily postings of Security Officers in accordance to the roster system, thereby ensuring the specific security needs of each of our clients are fulfilled. It is of the utmost importance that the Control Room Procedures, its function and role are sufficient, detailed and present at all times.

The National Nerve Centre reports directly to Support Service Managers who ensure that all instructions are executed accurately. Control Room Operators are specialised employees trained to handle specific situations regarding site staff issues and to provide timeous, detailed feedback to Management, clients and staff.

Our Control Centre is SAIDSA accredited which gives you, the client, peace of mind that all our systems and processes have been quality assured.

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BANKS & FINANCIAL INSTITUTIONS
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GAMING, CASINOS,HOTELS & LEISURE
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ESTATE SECURITY
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HEALTH & EDUCATION
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MINING & RENEWABLE ENERGY
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RETAIL SECTOR
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WAREHOUSING & DISTRIBUTION
KEY PERFORMANCE INDICATORS



Phangela Group welcomes the incorporation of Key Performance Indicators to evaluate our service delivery to our clients. In fact, where our clients do not
already have this in place, we encourage the implementation of a measurable.
All our Management Representatives operate on monthly KPI evaluations to ensure that we measure our service delivery, not only to our clients, but also
internally against our own set parameters. Our Supervisory staff and Security personnel on site are evaluated monthly on set KPIs and incentivised according
to the scores they achieve.


This approach is fresh within the Security Industry, which is marred with organisations that shy away from being measured in futile attempts to blame
unmanaged circumstances for ill-managed outcomes. At Phangela Group, our clients can be assured that we take our service delivery seriously enough to
measure ourselves against standards and provide our clients with accurate and honest statistical feedback. We believe that if it can’t be measured, it can’t be
managed, and more importantly, it can’t be improved.

MEASURED MANAGEMENT



Phangela Group embraces new technology and has made this one of the key Management principles on which the company is being built for the future.
We acknowledge that our staff are our most valuable commodity. We consider our staff functional experts, and therefore all Management applications have
been aligned so that our Management efforts are focused on our staff members on site, and how we can enable and support them to produce the necessary
results for our clients and the future of our company.


Our Management approach entails that a portfolio of contracts is grouped together based on the type of contract. We employ sector specialists that are able to
add value to all our clients in their specific fields of expertise. These sectors operate with dedicated Controllers, Drivers and Operations Coordinators that are
not only knowledgeable in their specific field, but more importantly, well informed of clients’ operations. This organogram allows us to provide processes and
“best practice” advice to all our clients.


We at Phangela Group are acutely aware that statistically, opportunistic criminal activities increase during the night and over weekends. Night Shift
Management Representatives operating as Operations Coordinators in these positions ensure that we have Management representation in the field 24/7 that
mitigate our clients’ and staff’s risk of inaccurate management


Our management has set performance criteria that they need to meet and exceed. These criteria include but are not limited to the following:

  • Client Visits – the amount of time spent on site
  • Client meetings and KPI service level agreements
  • Site/Contractual Requirement Coverage
  • Staff training
  • Staff evaluations
  • Risk Analysis
  • SOP Compliance




All expectations are measured via our EMS that has GPS locality functionality that ensures Management comply whilst on site. Our Internal Auditor measures
business model compliancy to ensure our clients receive a fair trade at all times.


All Management visits are measured in accordance with our carefully calculated routes and needs rosters. Management visits include formal documented
interaction with all personnel, this ensures that personnel are measured and trained simultaneously. Our unique and innovative Flashcards is a linear-based
information system that allows Security Officers to have in-depth site knowledge on hand as part of their uniform.

OPERATIONAL SUPPORT


Our support structure includes the following:


• Human Resource Department
• Payroll Department
• Recruitment & Training Department
• Health & Safety Department
• Finance & Administration Department
• Stockroom and Uniform management
• In House Legal Department
• Internal Auditing
• EMS Facilitator
• Investigator
• Roll Out Team
• Control Centre
• S.W.A.T.
• Risk Management
• National Support Directors
• Information Technology Department


The support structure ensures that all our Operations Managers are able to spend time on our clients’ premises. We are acutely aware that Management
presence contributes to our success and have therefore created a business model in which Management has a strong support structure. Our Managers are all
mandated to make business decisions.


Phangela Group prides itself in always being one step ahead of our competitors. The implementation of systems and technologies allows us the opportunity to be measured at all times. This enables us to be the best in the industry.


The company uses several standardised systems and technologies to create a transparent and information-rich partnership with our clients. These systems and technologies may take the shape of standard company procedures or electronic hardware and software systems.

COMMUNICATION


Phangela Group currently uses the following communication systems actively in our daily Operational Management:

  • 1.Landline Telephone Network
  • 2.Cellular Telephone Network
  • 3.Radio Network – Radio 2 Radio provides all radio hardware and frequencies, as well as mobile/on-site services to ensure all communications are fully
    functional at all times
  • 4.Data – shaped, uncapped ADSL capability at our head office and individualised wireless modems in operational areas.
  • 5.Online Communication – from laptops, cell phones and tablets all utilising the latest software programmes.


Our Security Officers on site each has a radio to communicate with our Management in the area and the centralised National Control Room. This is used
to communicate necessary booking on duty information and incidents, which, in turn, are captured on the Event Management System (EMS).
Our Online Management Systems will generate regular service status reports in the form of daily-, weekly-, as well as individual incident reports. This can be
set to satisfy the requirements of the client.


Daily/weekly/monthly service meetings are part of the operational design, and operational matters, concerns, risks and plans are formally communicated and
recorded at this meeting between Phangela Group and our client.

EVENTS MANAGEMENT SYSTEM (EMS)


EMS is an integrated application system that is used to capture and manage occurrence information in any environment where manual occurrence books are normally used. The application is typically applied to the Security Guarding environment, but can be extended to incorporate most activities related to the management of sites.

These include, but are not limited to:

1. Criminal Incidents and Procedures
2. Operational Events and Procedures
3. Site Maintenance Events and Procedures
4. Occupational Health and Safety Events and Processes
5. HR and Industrial Relations Events and Processes

EMS makes provision for the integration with other systems, like alarm monitoring systems, using industry-standard infrastructure. It can be modified and adapted to fit into almost any control room environment.

Information and system security is maintained using usernames and passwords linked to specific roles and rights, as well as built-in database security mechanisms.

The system interfaces with users on all levels and accordingly has a set of rules to guide the user through mandatory fields to correctly capture occurrence data. The process ensures the integrity of the data and speeds up the capture time. Through access levels within the system, a management workflow structure is supported and allows for the different levels of users to only access dimensions relevant to their functional levels.


EMS ESCALATION PROCEDURE:


To ensure that occurrences are treated in accordance with their severity, individual occurrence types can be linked to unique and customisable escalation procedures. Once a user logs an occurrence of a specific occurrence type, a response must be submitted for each of these escalation steps. This response automatically records date and time, as well as the user’s name. Using escalation procedures, accountability can be established and management reports can be generated.

Event statuses can be monitored to identify occurrences that have not been completed in accordance with the prescribed escalation procedures. EMS can automatically inform users or non-users when certain types of events occur. Depending on the severity of the event being loaded, electronic notifications via email or SMS can be sent to a predetermined list of users or clients.

MANAGEMENT INFORMATION:


EMS integrates all data stored within the various dimensions of the application and transposes it into management information in both text and graphical formats, allowing the user to build managerial reports. Graphs generated can be saved and incorporated into reports generated by analysts in almost any word processor. These reports can, in turn, be used by Management for planning and decision-making purposes.

SEARCH & ANALYSIS


Historically, any search through an occurrence book meant a tedious and manual exercise of trying to decipher the relevant information. With EMS, searches can be conducted efficiently within all fields to extract specific, valuable information contained within it.

Phangela offers a unique solution for each property after completing a full report, including a risk analysis completed by their security specialists. Phangela uses only the latest technology, providing a superior offering in conjunction with a dedicated Security and Guarding Service.

BLOODHOUND


Phangela Group uses Bloodhound Technologies to effectively monitor our patrol accuracy. We are acutely aware that this tool provides us all with the peace of mind that Security Officers are actively patrolling the premises they look after. We are proud to announce that we have been receiving the Top Performer Award from Bloodhound Technologies since 2014 in the Platinum Categories of companies.

EASY ROSTER, AFRISTAFF and PAYROLL SYSTEM

EMS is an integrated application system that is used to capture and manage occurrence information in any environment where manual occurrence books are normally used. The application is typically applied to the Security Guarding environment, but can be extended to incorporate most activities related to the management of sites.

MANAGEMENT INFORMATION:



EMS integrates all data stored within the various dimensions of the application and transposes it into management information in both text and graphical
formats, allowing the user to build managerial reports. Graphs generated can be saved and incorporated into reports generated by analysts in almost any word
processor. These reports can, in turn, be used by Management for planning and decision-making purposes.

SEARCH & ANALYSIS


Historically, any search through an occurrence book meant a tedious and manual exercise of trying to decipher the relevant information. With EMS, searches
can be conducted efficiently within all fields to extract specific, valuable information contained within it.

Phangela offers a unique solution for each property after completing a full report, including a risk analysis completed by their security specialists. Phangela
uses only the latest technology, providing a superior offering in conjunction with a dedicated Security and Guarding Service.

BLOODHOUND


Phangela Group uses Bloodhound Technologies to effectively monitor our patrol accuracy. We are acutely aware that this tool provides us all with the peace of
mind that Security Officers are actively patrolling the premises they look after. We are proud to announce that we have been receiving the Top Performer Award
from Bloodhound Technologies since 2014 in the Platinum Categories of companies.

EASY ROSTER, AFRISTAFF and PAYROLL SYSTEM


EMS is an integrated application system that is used to capture and manage occurrence information in any environment where manual occurrence books are
normally used. The application is typically applied to the Security Guarding environment, but can be extended to incorporate most activities related to the management of sites.

Undercover (UC) Investigations provide intimate information by actual interaction with employees, providing a basis for interviewing malfeasant personnel to ultimately solve problems in the workplace, in many cases before they cause significant financial losses due to theft, serious injury or liability.

We tailor our investigation upon the requirements of the case, the client’s budgetary constraints and legal directives. An Operative working daily inside the company alongside other employees can develop information regarding alcohol abuse, illegal drugs, cargo theft, dangerous weapons, sexual misconduct or any other problems encountered during the Operative’s performance of his/her normal work duties.

Because we are cognisant of, and sensitive to labour law considerations and issues of unfair labour practices, we can assure our clients that all personnel’s rights will be strictly protected throughout our undercover investigations.

Our Operatives are well trained, experienced individuals and only such will be deployed for any assignments. UCs receive ongoing daily interaction and directives from a Case Manager.