BEE
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The Phangela Group believes that behind every successful organization is a group of people who understand the importance of on-going and continuous training for personnel, permanent and temporary.

Knowledge empowers people to execute and deliver service excellence – and that is what the Phangela Group strives for with the weekly training provided in house and at various identified centres.

Unlocking labour potential should be considered and is an invaluable contribution to the future of our growing economy enabling all South Africans to become economically self-sustainable.

Phangela Group is committed for the long haul – our business is the management of people by people.

Training consists of the following modules:

1. General Hygiene and Cleanliness:

  • Personal
  • Work station

2. Customer Relations, including:

  • Communication
  • Politeness
  • Telephone procedures and etiquette

3. Security Aspects, including :

  • Site specific standard operating procedures
  • Alertness
  • Vigilance
  • Actual case studies
  • Dishonesty consequences and implications thereof
  • Self-defence tactics
  • Emergency telephone procedures
  • Various companies’ standard procedures.

4. Employment Conditions and Contract, including :

  • Employers responsibility as prescribed by the LRA
  • Employees responsibility as prescribed by the LRA

The said training will be conducted over a 10 day period, after which an overview examination will be completed with a minimum required pass rate of 75 %.